ets2Terms of Use

When you open an account on ets2, you agree to the terms that govern how we operate the platform, handle your deposits and withdrawals, settle disputes, and manage your account. These terms apply to all users accessing our sportsbook (Liga 1, Piala Indonesia, Piala AFF, Champions League markets), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slot games regardless of whether you are in Jakarta, Surabaya, Bandung, Medan, or another supported jurisdiction.

We at ets2 set out these terms to clarify what we promise you and what we require from you. Our commitment is that deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet) are processed transparently, withdrawals settle within published timelines, and disputes are resolved fairly. Your commitment is that you provide accurate information, comply with local law, and follow our account conduct rules.

This page covers account creation, deposit and withdrawal rules, bonus terms, betting conduct, account suspension, and dispute resolution. For data handling, refer to our privacy policyFor legal and jurisdiction questions, see our legal notice

Opening an Account on ets2

To create an ets2 account, you must provide your legal name, date of birth, email address, and phone number. You are responsible for ensuring all information is accurate and current. We use this data to establish your account, process your deposits and withdrawals, and comply with anti-money-laundering regulations. You must agree that you are of legal age under your jurisdiction's law and that you are not prohibited by law from using online gaming services. If you are under the legal age in your territory or if online gaming is illegal where you live, you must not create an account.

We reserve the right to request additional identification documents—such as a government ID card, passport, or proof of address—at account creation or at any time during your use of ets2. If we request documents and you do not provide them within 14 days, we may suspend your account pending verification. Once your account is verified, you can begin depositing funds and placing wagers on Liga 1, Piala AFF, or any other market we offer.

ets2 accounts are for personal use only

You may not create multiple accounts, share your login with others, or operate an account on behalf of a business entity. Each person must maintain a single account. Duplicate or shared accounts are subject to immediate closure and balance forfeiture.

Deposits and Our Payment Methods

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet. E-wallet and mobile banking deposits typically credit your ets2 balance within minutes. Bank transfers settle within 1 to 4 business hours during banking hours (Monday–Friday, 08:00–16:00). Transfers initiated outside business hours or on weekends are processed the next business day. We do not charge deposit fees; your bank or e-wallet provider may apply their own charges.

Minimum deposit is typically our welcome offer; maximum depends on your payment method and your account history. We reserve the right to refuse a deposit if we believe it violates our anti-money-laundering policy or if the payment method cannot be verified. If a deposit fails or is declined, the funds return to your original payment method within 5–10 business days. Do not attempt to deposit from accounts not registered in your name; such deposits will be forfeited or returned and may trigger account investigation.

E-wallet deposits: local payment, online payment, e-wallet, mobile banking, local payment settle within minutes; no processing fee from ets2.
online payment payments: Instant QR-based transfer; accepted by any bank or e-wallet in the e-wallet network.
Bank transfers: mobile banking, local payment, online payment, e-wallet inter-bank transfers process 1–4 hours during business hours; longer on weekends.
account preferences: Minimum our welcome offer. Maximum varies by method and account age; contact support for limits on your account.

Withdrawals and Settlement

Your winnings and account balance can be withdrawn at any time using the same payment method you originally deposited with. We do not permit withdrawals to accounts not registered in your name. Before your first withdrawal, we require identity verification—a copy of your government ID and proof of address. This process typically takes one business day; after approval, subsequent withdrawals process without re-verification.

Withdrawal settlement times depend on your chosen method. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking) settle within hours. Bank withdrawals (local payment, online payment, e-wallet, mobile banking) process within 1 to 4 business days. local payment withdrawals typically settle within hours. We do not charge withdrawal fees; your bank or e-wallet may deduct a processing fee. Minimum withdrawal is typically our welcome offer. If your withdrawal is delayed beyond our published windows, contact our support team for investigation.

Betting, Bonuses, and Account Conduct

When you place a wager on Liga 1, Piala Indonesia, Champions League, or any other market on ets2, your stake is immediately deducted from your balance. If your bet is settled as a winner, your payout is credited within seconds. If your bet loses, your stake is forfeited. We do not offer fixed bonus amounts or guaranteed returns. Any promotional offer we advertise comes with terms—such as playthrough requirements or eligibility conditions—which are published separately when the offer is active.

You agree not to use ets2 for money laundering, fraud, or any illegal activity. You agree not to attempt to manipulate odds, exploit system errors, or collude with other users to gain unfair advantage. We reserve the right to cancel any bet, reverse any payout, or close your account if we detect such conduct. Your account may also be suspended if we observe patterns consistent with problem gambling behaviour or if you breach our terms of use.

Account Suspension and Closure

We may temporarily suspend your ets2 account if we detect suspicious activity, receive a government request, or believe you are breaching our terms. We will contact you via your registered email explaining the suspension. If the suspension is due to a verification request, you have 14 days to submit required documents. If you do not comply, your account remains suspended indefinitely and your balance may be forfeited according to our anti-money-laundering policy.

You may request account closure at any time by contacting our support team. Upon closure, we process any outstanding withdrawal requests and then deactivate your account. Closed accounts cannot be reopened; if you wish to return to ets2, you must create a new account with fresh verification. If your account is closed due to suspected fraud or money laundering, we may retain your balance for the period required by law before refunding or forfeiting it according to applicable regulations.

Dispute Resolution and Our Commitments

If you dispute a bet settlement, a withdrawal delay, or any other transaction, contact our support team within 30 days via the email or live-chat channels in your account dashboard. We respond to disputes in English within 24 hours. Our team will review the evidence—including bet slips, payment records, and transaction logs—and provide a decision within 5 business days. If you disagree with our decision, you may request a final review by our compliance officer within 14 days of our initial response. We will confirm the final decision within 7 additional days.

We commit to settling all bets according to official sources. For Liga 1, Piala AFF, Champions League, and other football markets, we use confirmed match results from the league's official website. For live-dealer games like blackjack and baccarat, we use the live-stream feed from our broadcast partner as the official result. For slot games, we use the random number generator certified by our game provider. If a technical error occurs (such as a bet being accepted after the market closed), we reserve the right to void the bet and refund your stake.

We at ets2 operate only in jurisdictions where local law permits. Services are available only where applicable law allows. You are responsible for verifying that your use of ets2 complies with the laws of your jurisdiction. We cannot be held liable for any legal consequences you face as a result of accessing ets2 in a territory where online gaming is prohibited. For details on our jurisdiction-restricted service area, refer to the legal notice on this site.

We process withdrawals within published timelines unless a government freeze or legal hold is in place.
We do not reverse settled bets except in cases of documented technical error or fraud.
We maintain encrypted backups of all account records for at least 7 years for audit and dispute purposes.
We do not sell or share your personal data with unrelated third parties except as required by law.
These terms are subject to change; we notify you of material changes via email at least 30 days in advance.

Service availability

We at ets2 offer our sportsbook, casino, and live-dealer services exclusively in jurisdictions where online gaming and wagering are permitted by applicable law. We do not operate in territories where such services are prohibited by statute, regulation, or judicial order. Our service availability is determined solely by the legal status of online gaming in each jurisdiction at any given time. We do not categorise specific countries or regions as universally "legal" or "illegal"; rather, we assess each jurisdiction's applicable law and comply accordingly. If the law in your jurisdiction changes to restrict or prohibit online gaming, or if we receive notice from regulatory authorities that we are not permitted to operate in your territory, we reserve the right to restrict or terminate our service to users in that jurisdiction without advance notice. All users are responsible for verifying that online gaming is lawful in their jurisdiction before attempting to access ets2. If you are uncertain about the legality of online gaming where you reside, we recommend consulting a legal professional or your local gaming authority before proceeding.

Account eligibility

All users of ets2 must be of legal age to enter into binding contracts under the laws applicable in their jurisdiction. We recognise that the legal age for gaming varies significantly across different territories and do not impose a single fixed threshold globally. When you register an account on ets2, you represent and warrant that you are of legal age to use our services in your jurisdiction and that you are not prohibited by any applicable law, court order, or regulatory directive from participating in online gaming. We do not employ age-gate popups or fixed-age badges because these do not reflect the legal diversity across different regions. Instead, we rely on your personal attestation at account creation. We reserve the right to request age-verification documents—such as copies of your government-issued ID, passport, or other form of proof of age—at any time if we have reasonable grounds to suspect you do not meet the legal age threshold in your jurisdiction. Accounts created by individuals who do not meet their jurisdiction's legal age requirement are subject to immediate closure and forfeiture of any account balance. We may also report suspected underage account creation to relevant authorities as required by law.

Local-law responsibility

You bear sole responsibility for determining whether your access to and use of ets2 complies with the laws, regulations, statutes, and rules applicable in your jurisdiction. We do not provide legal advice and do not represent that our services are lawful in all locations. The legal treatment of online gaming varies dramatically across jurisdictions. Some countries prohibit it outright; others regulate it through licensing; still others permit it with minimal restriction. Before you create an account, deposit funds, or place your first wager on Liga 1, Piala AFF, Piala Indonesia, Champions League, or any other market, you must research and understand the legal status of online gaming in your country, state, province, or region. If you discover that online gaming is prohibited or restricted in your jurisdiction, you must refrain from using ets2. Your continued use of the platform constitutes your acknowledgement that you have independently verified the legality of online gaming in your territory and that your access and use of ets2 comply with all applicable laws. We cannot and will not be held liable for any legal, civil, or criminal consequences you face as a result of using ets2 in a jurisdiction where doing so violates local law.

Data and privacy scope

When you create an account on ets2, we collect personal information—including your name, date of birth, email address, phone number, and payment details—to establish your account, process deposits and withdrawals, and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations applicable in the jurisdictions where we operate. Before your first withdrawal, we request additional documentation such as copies of your government-issued ID card, passport, and proof of address to verify your identity and confirm the source of your funds. We handle all such documents securely and in accordance with our privacy policywhich you can review at any time. We do not share your personal information with unrelated third parties except as required by law (e.g., to tax authorities, law-enforcement agencies, or financial regulators) or to payment processors who need it to settle your transactions. Your login credentials, payment information, and banking data are encrypted using industry-standard protocols. You have the right to request access to your personal data, ask for corrections, or request deletion in accordance with applicable data-protection laws; contact our support team to exercise these rights.

Contact for legal inquiries

If you have questions about the legal status of ets2 in your jurisdiction, need clarification on our compliance practices, or require information about gaming regulation in your territory, contact our support team through the channels listed in your ets2 account dashboard. We provide English-language support via email and live chat; response times are typically 24 hours for email and 1 to 2 hours for chat during our business operating hours (Monday–Friday, 08:00–17:00 local time). We do not provide external legal counsel and cannot offer personalised legal advice; however, we can direct you to publicly available regulatory information about online gaming in major markets. For formal legal, compliance, or regulatory enquiries from government bodies, regulatory authorities, law-enforcement agencies, or legal representatives, we maintain a dedicated compliance contact address listed on our legal notice pageFormal requests from government or regulatory agencies are acknowledged within 48 hours and answered substantively within 10 business days unless an extended deadline is agreed upon in writing. We comply with all lawful government requests for information and cooperate fully with regulatory investigations.