ets2 Platform Privacy Notice

What We Collect When You Use ets2

We collect information in three categories. Account information: When you register on ets2, we collect your legal name, date of birth, email address, phone number, and username. Payment information: When you deposit or withdraw, we record your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the date, and the transaction status. Verification documents: Before your first withdrawal, we request a copy of your government-issued ID card or passport and proof of address (utility bill, lease agreement, or government letter). We store these documents securely for compliance with anti-money-laundering (AML) and know-your-customer (KYC) regulations.

We also collect activity data. Each time you place a bet on Liga 1 or Piala AFF matches, access a live-dealer table (blackjack, roulette, baccarat, Dragon Tiger), or spin a slot game, we record your stake, outcome, and timestamp. We track your login times, the devices you use (mobile or desktop), your IP address, and your general location (city level only—we do not track precise GPS). We use this data to detect fraud, prevent account takeover, and comply with legal holds or government requests. We do not use your location data for marketing.

How We Use Your Data on ets2

We use your information for these purposes. Account management: We verify your identity, process your deposits and withdrawals, and manage your account balance and betting history. Regulatory compliance: We comply with anti-money-laundering, tax reporting, and gaming-license requirements in jurisdictions where we operate. Fraud and security: We detect unusual account activity, prevent cheating and collusion, and investigate claims of unauthorized access. Customer support: We use your contact information to respond to your inquiries, settle disputes, and notify you of important changes to our service.

We do not use your data for unrelated marketing, profiling, or sale to third parties. If you enable optional notifications (for live updates on Piala AFF or Champions League matches), we send only the alerts you have requested. You can disable notifications at any time in your account settings. We do not process your data for automated decision-making or algorithmic profiling beyond standard fraud detection.

Data Retention and Storage on ets2

We retain your account information (name, email, phone) for as long as your ets2 account is active. After you close your account, we keep identifying information for 7 years to comply with tax and anti-money-laundering regulations. Transaction records (deposits, withdrawals, bets) are kept for 7 years. Verification documents (ID copies, proof of address) are retained for 7 years after your last withdrawal. Chat logs and support ticket records are kept for 3 years unless required longer by law.

Our servers are located outside Indonesia; your data may be processed in data centres in other countries. We apply the same encryption and security standards regardless of server location. We do not transfer your data to countries with weaker data-protection laws. If we must transfer data across borders for legitimate service reasons (e.g., to our payment processor's regional hub), we use data-processing agreements that ensure your data remains protected.

Account data

Retained while account is active; 7 years after closure for tax and AML compliance.

Transaction records

Kept for 7 years for audit and dispute resolution.

Verification documents

Stored securely for 7 years after your last withdrawal; then deleted.

Support tickets

Maintained for 3 years; longer if required by pending disputes or investigations.

Login and activity logs

Kept for 12 months; automated deletion afterward unless flagged for investigation.

Third Parties and Data Sharing on ets2

We share your data with third parties only when necessary to operate ets2. Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment receive your name, account number, and transaction amount to settle deposits and withdrawals. Live-dealer broadcast partners: Our Evolution Gaming and other studios receive your account ID (not your name) to recognize you at the table and record your bet. Compliance and legal: If we receive a court order, government subpoena, or tax authority request, we disclose information as required by law.

We do not share your data with marketing agencies, data brokers, or other unrelated companies. If a third party (such as a payment processor) experiences a data breach, we notify you without unreasonable delay and take steps to mitigate harm. We do not use your data for affiliate marketing or resale. Any vendor who accesses your data signs a data-processing agreement committing them to the same privacy standards we apply.

Your Rights and Contact Information

You have the right to request access to your personal data stored on ets2. You can download a copy of your account information, transaction history, and verification documents by contacting our support team via email or live chat. You also have the right to request correction of inaccurate data—for example, if your name or address is recorded incorrectly. You can request deletion of your data in accordance with applicable data-protection laws; however, we may retain information if legally required (e.g., for tax or AML compliance) or if necessary to resolve outstanding disputes.

To exercise any of these rights, contact us through the support channels listed in your ets2 account dashboard. We respond to data-access requests within 14 days. We acknowledge requests to correct or delete data within 5 business days and confirm completion within 30 days unless a longer period is required by law. If you have concerns about our data practices that we cannot resolve, you may file a complaint with your local data-protection authority.

This privacy notice may be updated periodically. We will notify you of material changes by email at least 30 days in advance. Continued use of ets2 after an update constitutes acceptance of the revised notice. For questions about this policy or to request a copy in writing, contact our support team using the contact information provided in your account or visit our legal notice page for formal compliance inquiries.

• We encrypt all sensitive data using industry-standard TLS/SSL protocols.
• We conduct annual security audits and penetration testing to identify and fix vulnerabilities.
• We limit staff access to personal data; only verified employees with a legitimate need can view your information.
• We do not store your banking credentials or payment card details; payment processors handle that information.
• We comply with applicable data-protection laws including any regional standards that apply to our operations.