ets2 Account & Payment FAQ

No. Each user may hold only one active account on ets2. We do not allow multiple accounts per individual. If you create a second account using the same email, phone number, or personal details, we will merge or close the duplicate account and may forfeit any balance held in that account. If you believe your original account has been compromised, contact our support team immediately, and we will lock the account and help you recover access. Opening duplicate accounts may also trigger a review of your account status under our anti-fraud policies.

We do not charge a fee to deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). The amount you request is the amount you deposit or receive. However, your bank or payment provider may charge their own fees for transfers; we recommend checking your bank's fee schedule if you use a direct bank transfer. All deposits settle immediately; withdrawals are processed within hours and are subject to verification windows if your account is new or your withdrawal amount exceeds your typical spending pattern.

RTP stands for return to player and expresses the percentage of all wagers on a slot game that the game returns to players over a long period (thousands of spins). For example, a game with an returns an average of our welcome offer for every our welcome offer wagered over time. RTP is a statistical average and does not predict your personal outcome on any single session. All slot games on ets2—including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways—publish their RTP in the game information screen. RTP is set by the game provider and cannot be changed by ets2.

Deposit minimums and maximums vary by payment method. E-wallet providers—mobile banking, local payment, online payment, e-wallet, mobile banking—typically allow deposits from a minimum amount up to a maximum per transaction set by the provider. Bank transfers via local payment, online payment, e-wallet, or mobile banking may allow higher limits depending on your account status. local payment transfers follow your bank's standard transfer limits. We recommend checking your payment provider's terms for specific ranges. If you attempt a deposit outside the allowed range, the payment will be declined and your funds will be returned to your payment method. Contact support if you are unsure about limits for your chosen payment method.

Bonus offers on ets2 vary by promotion and are communicated in your account dashboard and via email. A typical bonus offer includes a deposit match, free spins on select slots, or free wagers on select markets. Each offer has specific terms—such as minimum deposit amount, games or markets where the bonus applies, and a playthrough requirement (the amount you must wager before you can withdraw the bonus). We recommend reading the full terms before claiming any bonus. Bonuses are valid only during the stated promotion period and may not be combined with other offers. If you have questions about a specific promotion, contact support; they can clarify the terms and help you claim the bonus.

We at ets2 provide English-language support via live chat and email. Chat support is available during our business hours (typically Monday–Friday, 08:00–17:00 local time) with response times of 1–2 hours. Email enquiries are answered within 24 hours. To reach support, log into your ets2 account and click the support icon (usually a question mark or chat bubble). You can also email our support team directly; the email address is listed in your account dashboard. For formal legal or compliance enquiries, contact our compliance team at the address listed in our legal noticeWhen you contact support, have your account username and a description of your issue ready so we can assist you quickly.

We collect your personal information—name, date of birth, email, phone number, and banking details—to open your account and process deposits and withdrawals. We also collect this data to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations applicable in the territories where we operate. Before your first withdrawal, we request identity documents (government ID, passport) and proof of address. All data is encrypted and stored securely. We do not share your personal information with unrelated third parties except as required by law or to payment processors who need it to settle your transactions. For a full explanation of how we collect, store, and use your data, see our privacy policyYou have the right to request access to your data, ask for corrections, or request deletion in accordance with applicable data-protection laws.

We at ets2 operate only in jurisdictions where online gaming is permitted by applicable law. We do not name specific countries as universally "legal" or "illegal"; instead, we assess the legal status in each territory and determine whether we can lawfully operate there. If you are uncertain whether ets2 is available in your jurisdiction, contact our support team or read our legal notice for more information. Users are responsible for verifying that access and use of ets2 comply with the laws of their own jurisdiction. If we determine that you are accessing ets2 from a restricted territory, your account may be suspended pending review. Services during Idul Fitri, Idul Adha, and other public holidays remain available where law permits, with normal support response times applying.